Desktop Support Technician is one of the most in-demand jobs in 2021
What are the best certifications for help desks in 2021?
You’ll need these certifications in 2022 if you want to be a great IT manager.
Help desk and technical support positions remain traditional entry points for many people into IT today. By earning one of these leading help desk certifications, you can validate your knowledge and skills as a help desk professional.
Even though help desk training and certifications are available, many candidates enter these jobs fresh out of college or from other fields without formal help desk training. The continued interest in these certifications may be the reason why high schools, community colleges, and even some four-year colleges are including elements of help desk training in their curricula. Furthermore, some programs embed certificate or certification content and even help desk credentials directly into their programs.
In terms of help desk positions, a small number of certificate and certification programs are geared mostly towards the help desk function and the various job roles it supports. Also available are credentials designed to verify technical support skills, with many of these credentials focused on specific platforms and products from particular vendors.
Among our list of top help desk certifications, we include a variety of such credentials. Understandably, some organizations may staff their help desks to meet the needs of specific vendors, platforms, and tools. A good general technical background and an understanding of IT operations, practices, and procedures may be sufficient for some positions.
Not coincidentally, most help desk credential programs aim to cultivate and inculcate this latter set of skills in their grads.
Choosing the right certification for you can be helped by knowing what certifications employers are looking for. The information in this article has been compiled from searches conducted on four major job-related sites. On the leaderboard, after CompTIA, Apple’s ACMT has maintained its well-deserved position. Microsoft 365 Certified: Modern Desktop Administrator is the only new certification this year, replacing the retired Microsoft Certified Solutions Association (MCSA): Windows 10.
Results of the job board survey (by certification, in alphabetical order) Certifications:
- A+ (CompTIA)
- ACMT (Apple)
- HDI-CSR (HDI)
- ITIL Foundation (ITIL)
- Microsoft 365 Certified: Modern Desktop Administrator**
Due to the new nature of the Modern Desktop Administrator credential, we did not find many hits on it yet. Based on the former Microsoft certification – MCSA: Windows 10, these results are reflected.
According to SimplyHired, an average salary for a desktop support technician is $36,565, with a top salary of $61,848. The salaries for help desk analysts are comparable, with an average of $36,314 and a high of $56,054. According to Glassdoor, the national average salary for help desk technicians is $44,402. As a help desk manager, your salary can increase to about $64,490, and it can surpass $100,000, depending on your company and location.
You’ll find more options like this the more you look around and the more specific the target you choose. You should proceed with caution if you do not have credentials recognized or recommended here.
Salary for Desktop Support Technicians
This is according to Glassdoor’s Frequently Asked Questions about Desktop Support Technician salaries. Desktop Support Technicians in India earn an average salary of Rs. 26,432 per month. In India, the lowest salary for a Desktop Support Technician is Rs. 11,448 per month.
According to Comparably, Desktop Support Technicians make between $25,392 and $114,553 per year, with a median salary of $81,260. The middle 57% of Desktop Support Technicians make between $81,260 and $91,463, and the top 86% make $114,553.
In the United States, Desktop Support Technicians earn an average salary of $30,914 to $60,992 per year, according to PayScale.
You can gain a lot from working part-time, both in terms of career advancement and rewards. The Field Engineer on-demand marketplace is the premier global marketplace for freelance desktop support technicians.