LEONARDTOWN, Md. – MedStar St. Mary’s Hospital’s outpatient rehabilitation services were recently named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, a global provider of healthcare experience solutions and services. This award is part of Press Ganey’s annual national ranking of the top hospitals and health systems according to performance in key measures, including patient experience.
As a winner of the Press Ganey HX Guardian of Excellence Award®for outpatient rehabilitation services, MedStar St. Mary’s Hospital is in the top 5% of the 41,000 healthcare organizations that partner with Press Ganey on patient feedback. In 2023, more than 95% of rehabilitation patients indicated they would recommend the hospital’s team for outpatient physical and occupational therapy needs.
As part of MedStar National Rehabilitation Network, physical therapists and occupational therapists at MedStar St. Mary’s Hospital work with individuals to relieve pain and discomfort, manage chronic conditions, and improve their ability to successfully complete activities of daily living.
“Our Rehabilitation Medicine team places a priority on relationship-based care, getting to know our patients deeply to deliver outstanding services in a way that only they can,” said Mimi Novello, MD, MBA, FACEP, president and chief medical officer, MedStar St. Mary’s Hospital. “We believe the ‘secret to their success’ is no secret at all: it’s getting to know our patients as individuals, delivering personalized care, and treating others as they would want to be treated: with expertise, compassion, and respect.”
“This award symbolizes MedStar St. Mary’s Hospital’s commitment to raising the bar for healthcare standards, inspiring a culture of continuous improvement and innovation across the human experience,” said Patrick T. Ryan, CEO and chairman at Press Ganey. “It underscores the importance of placing patients, healthcare professionals, and industry partners at the core of our work, fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements.”
To learn more about Rehabilitation Medicine at MedStar St. Mary’s Hospital or to make an appointment, visit their website or call 301-475-6062.